Terms of service

TERMS OF SERVICE

Last updated: [01.10.26]

These Terms of Service ("Terms") govern the use of the website [verusvires.com] and the purchase of products through our online store.

The website and online store are operated by:

Legal business name: Verus Vires
Registered address: brivibasd gatve 367-21
Email: verusvires.com@gmail.com
Telephone: 29997309
Country of establishment: Latvia

Throughout these Terms, "[Verus Vires]", "we", "us" and "our" refer to the above trader, while "you" and "your" refer to the customer or website user.

1. Scope of These Terms

These Terms apply to your use of our website and to purchases made through our online store.

By using our website or placing an order, you agree to these Terms to the extent permitted by applicable law.

If you are a consumer, nothing in these Terms is intended to restrict, exclude or waive any mandatory rights granted to you under applicable European Union or national consumer-protection law.

Where mandatory consumer legislation provides you with rights that are more favourable than these Terms, those statutory rights will apply.

2. Eligibility

You may use our website and purchase products if you have the legal capacity to enter into a contract under the laws applicable to you.

If you are under the legal age required to enter into a purchase contract in your country, you should use our website only with the involvement and consent of a parent or legal guardian where required by law.

We do not knowingly seek to sell products in circumstances where doing so would violate applicable law.

3. Our Products

We sell fitness and sports clothing and related products through our online store.

Product pages provide information about the products, including, where applicable:

  • product name;
  • photographs;
  • available colours;
  • available sizes;
  • materials and fibre composition;
  • relevant product characteristics;
  • care instructions;
  • price;
  • applicable taxes;
  • availability;
  • delivery information; and
  • other information required by applicable law.

We make reasonable efforts to ensure that product descriptions and photographs accurately represent our products.

However, colours displayed on your screen may vary slightly depending on your device and display settings.

Such minor variations do not affect your statutory rights where a product does not conform to the contract.

4. Product Safety and Compliance

All products we place on the EU market are intended to comply with applicable European Union product-safety requirements.

Where applicable, product pages will contain relevant safety information, warnings, instructions or other information required by law.

Consumers should follow the care, washing and use instructions supplied with the product.

You should not use a product in a manner inconsistent with its intended purpose or applicable safety instructions.

EU product-safety rules apply to products sold online as well as products sold through physical stores.

5. Textile Composition and Labelling

Our textile products are labelled in accordance with applicable EU textile-labelling requirements.

Where required, textile products will identify their fibre composition.

EU rules generally require textile products marketed to consumers to carry a label identifying their fibre composition, with the fibre percentages presented in the required order and using permitted fibre names.

Where products are offered to consumers in different EU Member States, applicable language requirements for textile information will be observed.

6. Prices

All prices displayed on our website will be presented in a clear manner.

Unless expressly stated otherwise, prices shown to consumers include applicable VAT where VAT is legally required to be included in the displayed consumer price.

Any applicable delivery charges or other mandatory additional charges will be disclosed before you place your order.

The total amount payable will be shown during checkout before you submit your order.

If a price is obviously incorrect due to a technical or clerical error, we reserve the right to correct the error in accordance with applicable law.

We will not use an obvious pricing error to impose an unfair contractual obligation on a consumer.

7. Promotions and Discounts

Promotional offers, discount codes and other special offers may be subject to specific conditions displayed with the offer.

Unless expressly stated otherwise:

  • discount codes cannot be exchanged for cash;
  • only one discount code may be used per order;
  • promotional offers are subject to availability; and
  • promotional conditions will be disclosed before purchase.

Any legally required information concerning previous prices or price reductions will be provided in accordance with applicable EU and national law.

8. Availability

Products are subject to availability.

We will make reasonable efforts to ensure that stock information displayed on our website is accurate.

If a product becomes unavailable after you place an order and we cannot fulfil the order, we will inform you and refund any amount you have paid for the unavailable product in accordance with applicable law.

We will not substitute another product without your agreement.

9. Placing an Order

To place an order, you must:

  1. select the products and sizes you wish to purchase;
  2. add them to your shopping cart;
  3. provide the requested delivery and contact information;
  4. select an available payment and delivery method;
  5. review your order;
  6. confirm that you agree to the applicable terms; and
  7. submit the order using the relevant checkout button.

Before submitting your order, you will have an opportunity to review and correct information and order details.

You are responsible for ensuring that the information provided during checkout is accurate.

10. Order Confirmation and Contract

After submitting an order, you will receive an electronic acknowledgement confirming that we have received your order.

The acknowledgement of receipt does not necessarily mean that your order has been accepted.

The purchase contract will be concluded when we accept your order in accordance with the applicable checkout process and/or send you an order or dispatch confirmation, unless applicable law provides otherwise.

You will receive the relevant order information electronically and should retain it for your records.

11. Our Right to Refuse or Cancel an Order

We may refuse or cancel an order where permitted by applicable law, including where:

  • the product is unavailable;
  • there is an obvious technical or pricing error;
  • we reasonably suspect fraudulent or unlawful activity;
  • the delivery information is incomplete or invalid;
  • the order would violate applicable law; or
  • circumstances outside our reasonable control prevent fulfilment.

If we cancel an order after you have paid, we will refund the amount paid for the cancelled order or affected products.

Nothing in this section limits mandatory consumer rights.

12. Payment

Available payment methods will be displayed during checkout.

Payment must be completed using one of the payment methods offered by our store.

Payments may be processed by third-party payment providers.

We do not receive or store full payment-card details where payment processing is handled directly by an external payment provider.

You must provide accurate payment information and have the legal right to use the selected payment method.

13. Delivery

We deliver to the countries listed on our website at the time of purchase.

Available delivery methods, estimated delivery times and delivery charges will be displayed before you place your order.

We will deliver the products within the period agreed with you.

If no specific delivery period has been agreed, applicable EU and Latvian consumer law requires delivery within the statutory period, generally no later than 30 days after the contract is concluded, subject to applicable exceptions.

If we fail to deliver within the agreed or legally applicable period, you may have rights to require delivery within an appropriate additional period or terminate the contract where the conditions provided by applicable law are met.

14. Delivery Address

You are responsible for providing a complete and accurate delivery address.

If incorrect information provided by you causes a delivery problem, we may contact you to arrange a solution.

This does not affect your statutory rights where the delivery issue is our responsibility.

Risk relating to the goods generally passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, physically acquires possession of the goods, unless applicable law provides otherwise.

15. Right of Withdrawal — 14 Days

If you are a consumer purchasing products online, you generally have the right to withdraw from the purchase contract within 14 days without giving a reason.

For a contract concerning goods, the withdrawal period normally begins on the day you, or a third party designated by you other than the carrier, acquire physical possession of the goods.

To exercise the right of withdrawal, you must communicate your decision to withdraw before the withdrawal period expires.

You may use our withdrawal form, but you are not required to use a particular form provided that your statement clearly communicates your decision to withdraw.

16. How to Exercise the Right of Withdrawal

To exercise your withdrawal right, contact:

[Verus Vires]
Email: [verusvires.com@gmail.com]
Address: [Brivibas gatve 367 - 21]

Your communication should include enough information for us to identify the order, such as:

  • your name;
  • order number;
  • the products being returned; and
  • a clear statement that you wish to withdraw from the contract.

You may use the following wording:

"I hereby notify you that I withdraw from my contract of sale for the following goods: [PRODUCT]. Order number: [ORDER NUMBER]. Name: [NAME]. Date: [DATE]."

The withdrawal is effective when you send your clear notification before the applicable withdrawal period expires.

17. Returning Products After Withdrawal

After notifying us that you are exercising your right of withdrawal, you must send the products back without undue delay and, in any event, no later than 14 days after communicating your withdrawal decision, unless applicable law provides otherwise.

You normally bear the direct cost of returning the products when exercising the withdrawal right, unless:

  • we have agreed to bear those costs; or
  • applicable law requires us to bear them because you were not properly informed about the return cost before purchase.

EU consumer guidance confirms that consumers generally bear return postage costs when exercising the 14-day withdrawal right, provided the trader properly informed them about this obligation.

Return address:

[brivibas gatve 367-21]

We recommend using a tracked delivery service when returning products.

18. Condition of Returned Products

During the withdrawal period, you may handle and inspect the product only to the extent necessary to establish its nature, characteristics and functioning, as you would reasonably be able to do in a physical store.

You may be liable for any diminished value resulting from handling beyond what is necessary to establish the product's nature, characteristics and functioning.

For hygiene and product-quality reasons, please return clothing clean, dry and free from unusual odours, where reasonably possible.

However, we will not treat ordinary fitting or inspection as a loss of the withdrawal right.

We will not impose a blanket "no returns if tried on" rule, because EU consumers must be allowed to examine goods to the extent permitted by law.

19. Exceptions to the Right of Withdrawal

The statutory right of withdrawal does not apply in circumstances where EU or applicable national law provides an exception.

For example, the right may not apply to goods that are:

  • made to the consumer's specifications; or
  • clearly personalised,

where the applicable legal conditions for the exception are satisfied.

If we offer personalised or made-to-order products in the future, we will clearly inform you before purchase if a statutory withdrawal exception applies.

We will not use an exception to the withdrawal right unless the legal requirements for that exception are actually met.

20. Refunds Following Withdrawal

If you validly exercise your right of withdrawal, we will refund the payments received from you for the returned products.

The refund will include the cost of the standard delivery option you selected when placing the original order.

If you selected a more expensive delivery option than the least expensive standard delivery method we offered, we are not required to reimburse the additional amount.

We will make the refund without undue delay and generally no later than 14 days after we are informed of your decision to withdraw.

For goods, we may withhold the refund until we receive the returned products or until you provide evidence that you have sent them back, whichever occurs first, where permitted by applicable law.

Refunds will normally be made using the same payment method used for the original transaction, unless you expressly agree to another method and doing so does not result in additional costs to you.

21. Faulty, Damaged or Non-Conforming Products

Our statutory obligations regarding defective or non-conforming products are separate from the voluntary 14-day withdrawal right.

If a product:

  • is defective;
  • does not conform to the contract;
  • does not correspond to its description;
  • does not have the required characteristics;
  • is not fit for its ordinary purpose where required by law; or
  • otherwise fails to comply with applicable conformity requirements,

you may have statutory remedies under applicable EU and Latvian law.

EU consumer law provides a minimum legal guarantee framework for goods, generally including a minimum two-year legal guarantee for faulty or non-conforming goods, subject to the applicable national implementation and rules.

In Latvia, consumers have rights concerning goods that do not conform to the contract, including statutory remedies established by consumer-protection legislation.

Depending on the circumstances and applicable law, remedies may include:

  • repair;
  • replacement;
  • price reduction; or
  • termination of the contract and refund.

We will assess claims in accordance with the applicable legal requirements.

22. How to Report a Defective Product

If you believe a product is defective or does not conform to the contract, contact:

[verusvires.com@gmail.com]

Please provide:

  • your order number;
  • your name;
  • a description of the problem;
  • photographs or video where useful; and
  • any other information reasonably necessary to assess the claim.

We may request that the product be returned for inspection where appropriate.

You do not lose your statutory consumer rights merely because you contact us after the 14-day withdrawal period.

23. Intellectual Property

All content appearing on our website, including where applicable:

  • logos;
  • brand names;
  • photographs;
  • product images;
  • graphics;
  • designs;
  • text;
  • videos;
  • website layouts; and
  • other original content

is owned by or licensed to us and is protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, sell, publish or commercially exploit our content without our prior written permission, except where permitted by law.

Purchasing a product does not transfer ownership of our trademarks, logos, designs or other intellectual-property rights to you.

24. Website Use and Prohibited Activities

You agree not to:

  • use our website for unlawful purposes;
  • attempt to gain unauthorized access to our systems;
  • interfere with the operation or security of the website;
  • introduce malicious software;
  • use automated systems in a way that places unreasonable load on our website;
  • impersonate another person or business;
  • provide fraudulent information;
  • use our website to commit fraud; or
  • otherwise use the website in violation of applicable law.

We may take reasonable measures to protect our website and users against abuse, fraud and security threats.

Any such measures will not affect mandatory consumer rights.

25. Liability, Governing Law, Complaints and General Provisions

25.1 Mandatory consumer rights

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.

In particular, these Terms do not limit your statutory rights concerning:

  • defective or non-conforming products;
  • the statutory right of withdrawal;
  • refunds;
  • delivery;
  • product safety;
  • unfair contractual terms; or
  • any other mandatory consumer protection.

25.2 Governing law

These Terms are governed by the laws of the Republic of Latvia, except where mandatory provisions of the law of your country of residence provide you with additional or stronger consumer protection.

A choice of Latvian law will not deprive an EU consumer of mandatory protections applicable to the consumer under the law that applies to their consumer contract.

25.3 Complaints

If you have a complaint, please contact us first:

Email: [verusvires.com@gmail.com]
Address: [brivibas gatve 367-21]
Telephone: [29997309]

We will make reasonable efforts to resolve complaints promptly and fairly.

25.4 Alternative dispute resolution

Consumers may have access to applicable consumer dispute-resolution mechanisms in Latvia and/or their country of residence.

Where applicable, information about competent consumer dispute-resolution bodies will be provided upon request or as required by law.

The former EU Online Dispute Resolution (ODR) platform should not be included as a current complaint route: the EU ODR platform was discontinued in 2025.

25.5 Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

The invalid provision will be interpreted or replaced to the extent necessary to achieve a lawful result consistent with its original purpose.

25.6 No waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

25.7 Changes to these Terms

We may update these Terms from time to time.

The version applicable to your purchase will be the version available when you entered into the relevant contract, unless a change is required by law or otherwise applies to an existing contractual relationship in accordance with applicable law.

The current version will be published on our website with its effective date.

25.8 Entire agreement

These Terms, together with the information presented to you during checkout and any policies expressly incorporated into the purchase process, form the contractual framework applicable to your purchase, subject to mandatory consumer law.